# Silences and mutes

> Hold back notices for a window of time — across the workspace, for one source, or for one incident.

Web page: https://infrainbox.app/docs/notifications/silences/

None of these change what happens to an event — it still arrives, still opens or updates an incident, and stays fully visible in the inbox and the incident list. They only decide whether a destination is *notified* about it, and only for alerting reasons: a correction about an incident a destination was already told about is never held back by any of them, so no channel keeps showing an alert that has actually cleared.

There are three, at three different scopes:

| | Scope | Set from |
|---|---|---|
| **Silence** | Every source in the workspace, matched by conditions | **Notifications → Silences** (dashboard screen `/rules/silences`) |
| **Mute** | One source, everything from it | That source's own detail page |
| **Snooze** | One specific incident | The incident itself, in the inbox |

A mute is really a silence narrowed to one source with no conditions — it shows up in the same Silences list, tagged **Mute**, so you always see everything currently held back in one place.

## Silences

Open **Notifications → Silences** (dashboard screen `/rules/silences`) → **New silence**. Give it:

- **Matchers** — the same condition fields as a [routing rule](https://infrainbox.app/docs/notifications/routing.md#building-a-rule) (minus `action`, `title`, `body`, `metadata` and `time`, which are rule-only). Every matcher must hold for a notice to be held back; at least one is required, or it would silence the entire workspace.
- **A window** — starts now (fixed once created) and either ends at a time you set, or stays open until you end it.

While it's active, a held-back notice shows in the incident's timeline as **SKIPPED: silenced**.

End one early with **End now**, or delete it outright. The list groups silences into **Active now**, **Scheduled** and **Expired**, and follows the clock while you watch it: one whose window runs out moves to **Expired** on its own, without a reload. Every time on the page is the workspace's, named under the heading.

Save from the bar at the foot of the form. If something is unfinished — a matcher with a field but no value, say — the bar lists each problem and takes you to it, and the message also sits under the field. A mute has **Edit** in the list too, with the same form minus the matchers.

Clearing the **Name** field of a silence and saving removes the name — the list then shows it as *Unnamed silence*.

## Mutes

From a source's detail page, **Mute** it for a set duration or indefinitely. Its events keep arriving and keep opening incidents; only the alerts about them stop. Unmuting it ends the mute immediately — anything it was holding back that's still open and unacknowledged gets a notice right away, so you're not left thinking everything's fine.

## Snoozing an incident

From the inbox, snooze one incident until a specific time. It stops alerting until then, and clears any acknowledgement it had. When the time is reached, it returns to **open** with one notice saying so — snoozing isn't a way to make something go away, only to defer it. A resolved incident can't be snoozed.

## Next

- [Quiet hours](https://infrainbox.app/docs/notifications/quiet-hours.md) — the workspace's one nightly window, by destination threshold rather than by matcher
- [Routing rules](https://infrainbox.app/docs/notifications/routing.md) — the condition fields a silence's matchers share with a rule's `when`