Triage in the inbox

The Inbox

The Inbox shows everything that still needs a decision, grouped by what you do next:

• Needs you — open incidents nobody has taken yet.
• Acknowledged — someone has it; repeats don’t alert.
• Snoozed — quiet until the snooze ends.
• Recently resolved — folded away; Show opens the last 20, and Show more goes further back. Each group’s count is how many incidents it is listing.

Each incident is one row of two lines: its severity and title with how many events it has gathered (×14), then its source and what state it is in (“flapping”, “acknowledged 5m ago”, “snoozed until 12:00”). Within a group the loudest come first, then the newest to open.

The Inbox lists what needs a person; everything that arrived, whatever became of it, is in Activity instead.

Filtering

The box at the top narrows every group at once. Plain words match the title, the source and the resource. Two prefixes do more:

Type	Finds
sev:crit	Incidents of that severity (the first letters are enough)
source:proxmox	Incidents from sources whose name contains it (spaces ignored)

The filter is part of the address, so a filtered Inbox is a link you can share or bookmark. Press / to jump to the box, and Esc to leave it.

Live updates

The Inbox updates itself as events arrive. A row’s count, time and state change where it stands, but rows don’t move under you: when an incident resolves, comes back, is acknowledged elsewhere or is new, a bar at the top says so, for example ““Backup failed on pve2” is resolved”. Press Update list to put everything where it now belongs. Your own actions move their row straight away. If the pill at the top right says Reconnecting… instead of Live, the Inbox is not hearing about new events; it catches up once the pill turns green again.

Reading an incident

On a wide screen the chosen incident sits beside the list; the Inbox opens on the first one. On a phone the list and the incident take turns, and ← Inbox goes back.

It starts with one sentence: how bad it is (and how bad it got, if that was worse), what state it’s in and since when, how many events, and who was told — naming any destination a notice failed to reach, even when others heard. An incident whose source was deleted says so rather than reading as a manual resolve. Below the actions, What happened is its whole story, newest first, in one list:

• the events that make it up, as the source sent them, with any recovery marked;
• every state change, who made it and from where (the web, the app, Telegram, the API);
• every notice, to which destination, and whether it was sent, skipped or failed.

Deliveries and full details opens the incident’s full page, with the deliveries table and a Retry for a failed one.

Actions

From the buttons beside the incident, a keyboard shortcut, or the full page’s Actions menu: Acknowledge, Snooze (for an hour, four hours, until 08:00, or a time you pick), Resolve (asked first). See How incidents work for exactly what each one does. A heartbeat-owned incident whose monitor is still down offers Pause monitor in place of Resolve. Mute quiets the incident’s source for a while.

After an action a short message says what happened; for acknowledge, unacknowledge and snooze it offers Undo for a few seconds. Resolving has no undo.

Keyboard shortcuts

With the Inbox open and nothing else capturing keys (no dialog open, not typing into a field):

Key	Does
j	Choose the next incident
k	Choose the previous incident
e	Acknowledge it
s	Snooze it for an hour
x	Resolve it (asks first)
w	Unsnooze it
u	Undo the last action, while its message shows
/	Filter

Moving stops at either end rather than wrapping around.

The command palette

⌘K (macOS/iOS) or Ctrl K opens a search box over areas, sources and your open incidents, so you can jump to one without paging through the list. It stands aside while a dialog is already open or you’re typing into a field.

From the phone

Acknowledge, snooze and resolve all work the same way from a paired phone as from the web dashboard — they’re the same actions, over the same API, so a change made on one shows up on the other within moments. See iPhone app and push.